THANK YOUR FOR YOUR RECENT PURCHASE FROM US

Customer services desk is open from

10am (BST) - 6pm
Monday-Saturday
for ordering or enquiries

Forever Jack Ltd


© forever Jack 2014  |  Forever Jack Limited, Registered in England & Wales, Reg Number 8791603


Unit 10d Tanfield North Ind Est

Co Durham

DH9 9UU

TEL; 01207 283693



VAT Registration Number; 175 4115 15





We aim to proved you with high quality goods and great prices. In the unlikely event of you not being 100% satisfied we have provided this feed back area.


Before contacting us please make sure that you have your order information to hand.


FAQ


I have not received my goods when will they come?


We do ask for 21 days delivery from the day of ordering, this is essential for embroidered garments as each one is made to order. This may also be the case with Mugs, Tags and Tee Shirts as again each one is made especially for you.


I have not received a confirmation of my order


We have a system set up that will acknowledge your order but this only works if you select CONTINUE SHOPPING at the checkout. You will not receive a confirmation unless you do this. If you have concerns then please email or call us to discuss your order and we will be only too happy to help.


Do I raise a paypal case or get in touch first


We offer a no quibble guarantee with you order so before making any dispute with paypal simply call us and we will be happy to discuss your concerns and sort them our immediately.


I have received my goods and they are faulty, what can I do?


We aim to provide you with quality merchandise and if there is a fault with your product then please accept our apologies. Please get in touch either via email or telephone and we will work to rectify the problem. We offer a no quibble exchange  or refund policy were goods are confirmed to have been faulty or incomplete.


I have my goods but I ordered the wrong size, can I get and exchange?


We will exchanged items that are NOT PERSONALISED but unfortunately if it has been personalised for you we cannot exchange it. If however you call or email us we may be able to do something for you.


I live outside of the UK, will you ship to me?


We can ship to anywhere in the world but there are additional charges for this. If you live outside of the UK please email us for cost of postage to your country. If you do not contact us prior to placing your order we will send you a request for additional payment to cover the postage cost.


I am part of the BFPO system, will you ship to me?


We can ship to any BFPO unit, some operation units are free postage so be sure to use the operation BFPO number when placing your order.


What if I want to cancel my order?


We can help in any way if you wish to cancel your order so please contact us to discuss this. All orders are produced individually for you and as such are considered ‘Bespoke’. We are therefore not obliged to accept cancellations of orders in accordance with the Consumer Contracts Regs. That said we are here to help and we are willing to discuss any cancellation of orders so please get in touch and we will try to resolve your issues.


Can I have my own logo or badge on my products


We can indeed add any logo or design to your product. Simply email us the design and we will place it onto the product of your choice. Please remember however that the logo must either be your own, or you must have permission to use it from the club or organisation that you represent or affiliate to. If you do send us your design or badge then we will automatically assume that you have the right to use it. We cannot be liable for copyright infringements for logos sent to us without the approval of the owners/licensee.


Can I have personalisation to the garment or product


We do allow for personalisation to be added to some of our products and this is FREE of additional charge. please use the FREE PERSONALISATION menu on the product ordering area. If there is no menu then this means that we do not normally personalise this particular product but please email us before ordering.


Are payments by credit card secure


We only use accredited and secure systems that are fully insured by the provider. No data is stored at our offices and we do not record any card transactions other than details of the sale, date, and address to where the products are to be sent. We can therefore guarantee that your order is secure as are your personal details.




If you wish to contact us you can do so via email at -


info@forever-jack.com


or you can call us on our customer care line 01207 283693


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